丁香园AV

I am a new student, how do I get an 丁香园AV ID Card?

Please visit our Getting your Card website for more information.  You can visit our Registrar and Information Services office at any campus.

How do I replace a lost/stolen 丁香园AV ID Card?

Please visit a Replacing and maintaining your card website for more information. You can visit our Registrar and Information Services office at any campus.

 Where do I use my ID Card?  Can I add funds to the ID Card?

Please visit our Using your card and adding funds website for more information.

I鈥檝e changed my legal name. Can I get a new ID Card?

Once you have changed your name legally through the government, you can change your legal name on your 丁香园AV records.

To change your legal name, please use the Student Name Change Application and submit this form and supporting documents to urecords@sfu.ca or visit a Registrar and Information Services office with your documents.

The replacement card fee will be waived for students who provide proof of legal name change.

Can I get an ID Card showing my Preferred Name?

Yes 鈥� please add your Preferred Name to your go丁香园AV Account under Personal Information. You can then visit our Legal and Preferred Name Change website for more information. The replacement card fee will be waived for those requesting their first ID Card following a Preferred Name Change.

Can your office enrol/waitlist/edit/swap/drop me?

Unfortunately, our office does not have the authority to enrol, waitlist, edit, swap, or drop students. Please use go丁香园AV or mySchedule to make changes to your course enrolment. Instructions on how to enrol.

Why don鈥檛 I have the option to add classes?

Why can鈥檛 I get into a specific class?

There are X number of seats available in the course, why am I still #1 on the waitlist?

You may be unable to move from the waitlist into the class if:

• The class has a tutorial section that is in a different waitlist position. You will be enrolled into both the lecture and tutorial section once there is an available seat in both sections. You can check your waitlist position in the Student Centre by locating the 鈥淓nrolment Activity鈥� page in the drop-down menu of the Academics section.
• There is a time conflict between the waitlisted class and another enrolled class. Note that midterm dates and times can contribute to the time conflict.
• Available seats are reserved for students in specific programs. Generally, reserved seats are released during open enrolment; however, depending on the department, reserved seats may never become available to other students.
• You may have already enrolled in the maximum number of allowable units for the term. Check the maximum course load for your faculty.

How do I get into a course if it is reserved but I need to take it?

You will need to speak with the corresponding Departmental Advisor for the course to get permission or wait until the open enrolment period.

How can I request an official transcript?

Please visit our Request a Transcript site for information on how to order a transcript online, in person or by fax/mail.

I鈥檝e ordered a transcript, how will I know it has been delivered?

Only transcripts sent by priority delivery come with tracking numbers. The tracking information is sent to you by email once the transcript has been mailed.

If you did not select priority delivery when ordering your transcript, you will need to check if it has been received by the receiving institution.

Can someone pick up my transcript on my behalf?

You can designate a third party to pick up your transcript by adding a Privacy Service Indicator in your Student Center. 

You must complete the Comments section, for example: 鈥淚 authorize Jane Doe to pick up transcripts on my behalf.鈥�

How do I change my legal name at 丁香园AV? Where does this name appear?

Once you have changed your name legally through the government, you can change your legal name on your 丁香园AV records.

To change your legal name, please use the Student Name Change Application and submit this form and your supporting documents to urecords@sfu.ca.

Your legal name appears on official university documents:

• Official university transcripts
• Reports to government
• Letters of attestation
• Diplomas and certificates
• Tuition fee invoices and/or receipts

How do I change my preferred name at 丁香园AV? Where does this name appear?

You can add your Preferred Name to your go丁香园AV Account under Personal Information.

The preferred first name will appear in parenthesis on the following unofficial internal university documents:

• Class lists
• Student advising transcripts

When you change only your preferred name, your legal name may still show up on your academic transcript, degree parchment, and other documentation.

If you need an ID Card showing your Preferred Name, please visit our Legal and Preferred Name Change website for more information.

Can I get a form completed/signed/stamped by your office?

Yes, we complete the following forms for students:

• RESP Forms 鈥� we will complete RESP forms for providers that are not listed below.
  丁香园AV currently has an agreement with the following RESP providers to accept the 丁香园AV Confirmation of Enrolment Letter generated from your student account:
  • Heritage Education Funds: 
  • Canadian Scholarship Fund: 
  • Knowledge First Financial: 
  • Children鈥檚 Education Funds: 
  • Global RESP Corporation: 
  • IA Financial Group: 
  • Qtrade Investor: 
•  鈥� this form must be completed and submitted after the first day of classes.  CPP will currently accept a Confirmation of Enrolment letter as proof of enrolment, meaning you do not need to have Section C completed by 丁香园AV.  
•  鈥� in order to use this Scholarship, you must have paid tuition that is equal to or greater than the value of your scholarship(s).  If this is true, bring your Voucher to any Registrar and Information Services office to be stamped and signed.  

Can I opt-out of any of the fees, such as U-Pass, Student Activity or Student Services and Recreation-Athletics Fees?

丁香园AV assesses the supplementary fees to all eligible students in each term of enrolment. If you are seeing these fees on your Student Account, then you meet the criteria of an 鈥渆ligible student.鈥�  

I鈥檓 not planning to use the U-Pass, can I opt out of it?

The U-Pass BC program is a partnership between BC post-secondary institutions, their student societies, TransLink, and the Province of British Columbia. 丁香园AV's U-Pass BC Program is a mandatory program for all members of the Simon Fraser Student Society (SFSS) and all members of the Graduate Student Society (GSS).

Exemptions from the U-Pass BC program may be considered under specific criteria, as outlined on our U-Pass BC eligibility website.  You must apply before the exemption deadline to be considered.

I already have health and dental insurance. How do I opt out of the 丁香园AV health and dental plan?

Opt-out deadlines and change of coverage deadlines for the Health and Dental Plan are published at .

You can opt out if you provide proof to of equivalent coverage. If you do not opt out you will owe the plan fee as charged.

Opting out must be done every year even if you have opted out before. If you provided proof of coverage to  in a previous year, you can log in to  within the Change of Coverage period and indicate that you still want to opt out.

How can I pay my fees?

Please visit our How to pay your fees website for detailed information.

I鈥檝e added my direct deposit information to my GO丁香园AV account, but I can't figure out how to pay online.

Direct deposit is for 丁香园AV to refund money directly to your bank account. Tuition cannot be paid through our website.

To pay by internet banking:

• Set up 丁香园AV as a Bill Payee on your account (see financial institution)
• Use your 丁香园AV student number as the account / invoice / billing number

(Note: some banking institutions look for a 10 digit number for the student/billing number. In this case, add a zero to the beginning of your student number.)

Can I pay my fees by credit card?

Credit Cards cannot be used to pay tuition.  However Visa and MasterCard are accepted for some fees. See list of fees.

How do I print an official receipt or account summary?

Please see how to check your balance for detailed instruction on printing a Student Account Summary.

How can I access my T2202 or T4A?

T2202 and T4A tax forms will be available in late February each year. You can download your form by logging into . For more information, please see Tax Information page.

If you were also an employee of 丁香园AV, please visit myINFO to obtain your T4/T4A tax forms or contact payroll@sfu.ca.