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We're here to help you with your ID card, tuition payment, enrolling in courses and more. Check out which team you should connect with for assistance. 

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Phone/LiveHelp

Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969

November 12 System Notice: The go¶¡ÏãÔ°AV system is experiencing slow performance issues. Thank you for your patience while our team navigates this issue. We have escalated this to our technical team for investigation. We are also currently experiencing technical issues with our call centre software that is impacting the quality of some calls. If your question is not urgent, please contact us via email at reginfo@sfu.ca.

Phones/LiveHelp hours of operation

Registrar & Information Services 10 AM - 12:30 PM; 1:30 - 3:30 PM.
Financial Aid and Awards
10 AM - 12:30 PM; 1:30 - 3:30 PM.
Student Accounts Contact student_accounts@sfu.ca
Undergraduate ¶¡ÏãÔ°AVs Mondays, Tuesdays, Thursdays and Fridays: 10:30 AM - 12:30 PM; 1:30 - 3.30 PM.

Undergraduate Records Mondays, Tuesdays and Thursdays only: 10:30 AM – 12:30 PM; 1:30 PM – 3:30 PM.

Contact Registrar and Information Services via LiveHelp for quick questions regarding go¶¡ÏãÔ°AV, enrolment, academic dates and deadlines, tuition, University policies and regulations, transcript requests, ¶¡ÏãÔ°AV ID cards, form completion and custom letters. Sign in using your ¶¡ÏãÔ°AV computing ID through a secure connection.

Visit us in-person

Burnaby campus

location_on Address


Hours of operation

Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM

Surrey campus

location_on Address

Mezzanine (top of the entrance staircase)

Hours of operation

Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM – 4 PM

Vancouver campus

location_on Address

1100 Harbour Centre, Vancouver


Hours of operation

Monday to Thursday: 10 AM - 5 PM*
Friday: 10 AM - 4 PM
*Thursday, December 12: 10 AM – 4 PM