丁香园AV

1. Do you have a credit  balance on your account (that is, a negative balance owing)? 
   
   If no: You cannot get a refund. 
   If yes: Move on to read options 2, 3 and 4.
   
   
2. Will you be returning to 丁香园AV next term? 
   
   You can leave the credit on your account to be applied to next term's charges.
   
   
3. Expecting an Award/Scholarship/Bursary? 
   
   Sign up for Direct Deposit.  If your account has a credit balance, the money will be automatically sent to your bank account in accordance with the refund schedule. Major delays occur if you are not enrolled in Direct Deposit.
   
   
4. Did you overpay your charges due? 
   
   Sign up for Direct Deposit then complete 'Online Refund Request' at under 'Finances'. Major delays occur if you are not enrolled in Direct Deposit.
   
   
5. Where can I get more information on Direct Deposit? 
   
   Step-by-step tutorial and more information.
   

1. Are you expecting an Award/Scholarship/Bursary?
   
   See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, the money will be automatically sent to your account in accordance with the refund schedule.
   
   
2. Are you requesting a refund for overpayment? 
   
   See the refund schedule. Notice that Direct Deposit refunds are weekly while cheque refunds are monthly. Sign up for Direct Deposit; then, if your account has a credit balance, when you submit a Refund Request the money will be automatically sent to your bank account in accordance with the refund schedule.
   
   
3. If you are not planning to set up Direct Deposit
   
   Cheque refunds are done monthly. See the refund schedule. At the scheduled dates, they will be available for pickup at the Burnaby campus.

Students without a Canadian bank account can request for a refund by filling out an International Refund Request form. For amounts previously paid using Flywire, the refund may be processed as a return via Flywire, where applicable. If the refund is for a residence payment, the refund may be processed via the original payment method, such as credit card. These requests can be emailed to Student Accounts at student_accounts@sfu.ca.

For more information regarding international refunds refer to international-refunds. 

To request an online refund, the student must first enrol in direct deposit and then submit an online refund request through their go丁香园AV account.

For instructions in setting up direct deposit with 丁香园AV, refer to refunds.

Students may also refer to the following document for instructions and frequently asked questions: Direct Deposit Instructions.