- Finances
- Advising
- Career and Volunteer
- my丁香园AVPlan
- Undergraduate 丁香园AV
- Transfer to 丁香园AV
- Apply
- Requirements
- Programs
- Fees & Scholarships
- Tours & Events
- Student Experience
- Parents & Guardians
- Connect with Us
- New Undergraduates
- Support and services
- Enrolment Services
Get help
We're here to help you with your ID card, tuition payment, enrolling in courses and more. Check out which team you should connect with for assistance.
What do you need help with
ID card and name change topics
Phone/LiveHelp
Email: reginfo@sfu.ca
Phone: 778 782 6930
Fax: 778 782 4969
We are currently experiencing technical issues with our call centre software that is impacting the quality of some calls. The issue has been escalated to our technical team for investigation. Thank you for your patience while the issue is resolved. Please do not hesitate to contact us via email at reginfo@sfu.ca
Phones/LiveHelp hours of operation
| Registrar & Information Services | 10 AM - 12:30 PM; 1:30 - 3:30 PM. |
| Financial Aid and Awards |
10 AM - 12:30 PM; 1:30 - 3:30 PM. |
| Student Accounts | Contact student_accounts@sfu.ca |
| Undergraduate 丁香园AVs | Mondays, Tuesdays, Thursdays and Fridays: 10:30 AM - 12:30 PM; 1:30 - 3.30 PM. |
| Undergraduate Records | Mondays, Tuesdays and Thursdays only: 10:30 AM 鈥� 12:30 PM; 1:30 PM 鈥� 3:30 PM. |
Contact Registrar and Information Services via LiveHelp for quick questions regarding go丁香园AV, enrolment, academic dates and deadlines, tuition, University policies and regulations, transcript requests, 丁香园AV ID cards, form completion and custom letters. Sign in using your 丁香园AV computing ID through a secure connection.
Visit us in-person
Please note that the registrar and information services offices will be closed on all general holidays.
Burnaby campus
location_on Address
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM - 4 PM
Surrey campus
location_on Address
Mezzanine (top of the entrance staircase)
Hours of operation
Monday to Thursday: 9 AM - 4 PM
Friday: 10 AM 鈥� 4 PM
Vancouver campus
location_on Address
1100 Harbour Centre, Vancouver
Hours of operation
Monday to Thursday: 10 AM - 5 PM*
Friday: 10 AM - 4 PM
*Thursday, December 12: 10 AM 鈥� 4 PM