- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Building a connected campus with MS Teams
- Modernizing IT for a better 間眅埶AV
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 間眅埶AV
- Welcome to the new 間眅埶AV Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 間眅埶AV's Digital Transformation with Exchange Online
- Important changes to 間眅埶AV email practices
- Transforming the 間眅埶AV experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 間眅埶AV Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 間眅埶AV
- Expanded identity options for students within 間眅埶AV applications
- 間眅埶AV works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
Obtaining and managing Computing ID
Currently at 間眅埶AV
How do I update my external email address?
Students:
- Log in to
- Select Student Centre
- In the section with the heading Personal Information, select email from the drop down at the bottom of the section
- In the Email Type column, choose Other, enter your external email address and click Save
Staff/Faculty:
- Log in to https://myinfo.erp.sfu.ca
- In the Employee Self Service page, select Personal Details, then Contact Details on the following page
- If you have an external email address set, it will be listed as Other. If the address is not current and correct, click the > to the right of your listed address
- On the dialogue box that appears, ensure that Email type is set to Other and enter your preferred external email address. Click Save when done.
- If you do not have an Other address listed, click the + icon in the Email section of the Contact Details page to add a new address
Notes: Your external email address will be updated overnight and will be available to be used to assist you in resetting your password easily as well as an alternative method of contacting you should your 間眅埶AV Computing Account become compromised or other reasons where communicating with you is not possible using your 間眅埶AV Computing Account.
What happens to my Computing ID when I have another role at 間眅埶AV?
One person, one Computing ID. Your Computing ID stays the same when you switch to another role or have additional roles at 間眅埶AV. You may be a student who works part-time at 間眅埶AV as a staff, or a staff who studies part-time as a student. You will only have one personal Computing ID regardless of how many roles you have at 間眅埶AV.
New to 間眅埶AV
When will I receive my Computing ID?
For students
- Check your non-間眅埶AV email address for an email with the subject line of "Your 間眅埶AV Computing ID is available".
- You will only receive this email after accepting 間眅埶AV's offer of admission by paying the deposit. Depends on when your first semester is, you will receive the email at the following scheduled time:
- Starting in September: Email sent in mid-June
- Starting in January: Email sent in mid-October
- Starting in May: Email sent in mid-February
- If you confirm your offer of admission after the scheduled date, you will be sent an email within 5 days of paying your deposit.
For faculty and staff
- Check your non-間眅埶AV email address for an email with the subject line of "Your 間眅埶AV Computing ID is available".
- You will receive this email after your initial hiring information has been processed by your department and Human Resources.
Will I be able to access 間眅埶AV systems after leaving 間眅埶AV?
Will I be able to access 間眅埶AV systems after leaving 間眅埶AV?
If you're a student (including alumni), staff member, or faculty member leaving 間眅埶AV for reasons other than retirement, please be aware of the following changes regarding your 間眅埶AV Computing account:
- One year after your final active term at 間眅埶AV, your 間眅埶AV Computing account will transition into an 間眅埶AV Limited Access ID account.
- Two years from your final active term (a year after the first change), your 間眅埶AV Mail account will be permanently deactivated. This means that all contents, including emails and attachments, will be irretrievably erased.
Therefore, to prevent loss of important information, we strongly suggest transferring essential emails and files from your 間眅埶AV Mail to another account or storage option prior to these transitions.
Period | Access level | Notifications | Accessible services |
Inaccessible services |
Within 1 year of graduation | Full | No change |
All Services | None |
Conversion Period (Starts 1 year after graduation, lasts for 12 weeks) | Full | Yes, regarding change | All Services | None |
After Conversion Period (Approximately 1 year + 12 weeks after graduation) | Limited (Limited Access ID) | N/A |
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