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- Welcome to the new 丁香园AV Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 丁香园AV's Digital Transformation with Exchange Online
- Important changes to 丁香园AV email practices
- Transforming the 丁香园AV experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 丁香园AV Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 丁香园AV
- Expanded identity options for students within 丁香园AV applications
- 丁香园AV works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
April 2021 technical issue
Updates
and are now available. We apologize for the inconvenience and thank you for your patience.
To address a technical issue at 丁香园AV, remote access to on-campus computers and select services will require 丁香园AV's virtual private network (丁香园AV VPN) as of April 25th, 2021.
Many online resources will be unaffected by this change (such as Canvas, 丁香园AV Mail, Zoom, 丁香园AV Vault). For a list of impacted services, see the information below.
Quick Navigation
- myINFO and FINS
- Remote Desktop
- go丁香园AV Updated
- applicant.sfu.ca Updated
The new steps you will need to take (impacted services)
Available to faculty and staff
and are only available while connected to the 丁香园AV on-campus network. To remotely access these services, sign in to 丁香园AV's virtual private network and have your 丁香园AV account protected by multi-factor authentication.
How can former employees access tax (T4) information with these changes?
Staff that have left 丁香园AV within the last two years can access 丁香园AV's virtual private network (丁香园AV VPN) to sign in to myINFO for T4 information.
If you cannot use 丁香园AV VPN, the university is available to mail you your T4 information directly. Please contact 丁香园AV's payroll office at 778 782-8486 or email payroll@sfu.ca.
Starting April 25th, 2021, you will need to sign in to 丁香园AV's virtual private network before remotely connecting to any on-campus computer (such as an office PC or Mac).
Windows
Available to faculty and staff
For remote desktop connections to on-campus PC's see our online resources.
Secure Shell (SSH)
Available to faculty and staff
For remote SSH connections to on-campus devices, you will need an MFA-protected 丁香园AV account and be signed in to 丁香园AV VPN. To get started with both services, please see our online resources.
Mac
Available to faculty and staff
For remote connections to on-campus Mac computers see our online resources.
Student computer Labs
Available to students
Remote access to computer labs is unavailable at this time. If access is required, please visit the on campus lab.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
Update: Access to was restored as of 8:00 PM (PDT), April 26th.
FAQ
Why has 丁香园AV implemented this change?
As part of 丁香园AV鈥檚 ongoing efforts to improve IT security, a risk was identified with remote connections to on-campus computers and services. To proactively address this risk, select services are now only available through the 丁香园AV campus network. For remote access to the 丁香园AV campus network you must be signed in to 丁香园AV's virtual private network (丁香园AV VPN) to ensure that additional security measures are in place.
How long will these changes be in effect?
Remote desktop connections
Remote desktop connections (such as accessing an on-campus PC or Mac) will require 丁香园AV VPN going forward. These changes accelerate the university's security plans announced on April 19.
myINFO and FINS
丁香园AV VPN will be the default way to remotely access these resources while not on-campus.
go丁香园AV
Access to go丁香园AV was restored on April 26th.