Contact Us
Our advising topics include the following:
- Immigration: Canadian immigration documents and regulations (e.g. study permits, visas, work eligibility, enrollment requirements for international students)
- Non-immigration: Medical insurance and the Canadian healthcare system, general tax information, and more
Please note that our international student advisors do not advise on academic-related and permanent residence inquiries.
To learn more about academic advising, see Quick Links. For information about applying for permanent residence in Canada, please visit the (IRCC) website.
i Please note: The 2025 Provincial Attestation Letter (PAL) process is currently being finalized at 丁香园AV. We will update our website once we have further information about the process for students who need a PAL for a study permit application. Please continue to monitor our Frequently Asked Questions (FAQs) webpage. Thank you for your patience.
LiveChat services are temporarily paused for the month of February.
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Access LiveChat
- Access LiveChat .
- Chatting is only available during the advertised LiveChat advising times.
- When an advisor is online, you must submit your first and last name, 丁香园AV student ID number, and conversation subject before requesting to chat.
- Once signed in, you will join the LiveChat queue until your chat request has been accepted.
- Do not refresh the page, leave the queue, or attempt to access the chat from another device.
Once a LiveChat request has been accepted, you will be sent an automated greeting and can start chatting immediately by typing in the text box.