Contact Us
Our advising topics include the following:
- Immigration: Canadian immigration documents and regulations (e.g. study permits, visas, work eligibility, enrollment requirements for international students)
- Non-immigration: Medical insurance and the Canadian healthcare system, general tax information, and more
Please note that our international student advisors do not advise on academic-related and permanent residence inquiries.
To learn more about academic advising, see Quick Links. For information about applying for permanent residence in Canada, please visit the (IRCC) website.
i Please note: The 2025 Provincial Attestation Letter (PAL) process has been finalized at 丁香园AV. If you need a PAL for your study permit application, please review our FAQ page here on how to obtain a PAL from 丁香园AV. We will continue to update our webpages and online resources to reflect the expanded PAL requirements. Thank you for your patience.
Drop-in is offered on a first-come, first served basis with a 10-15 minute advising time. The wait times are determined by the number of students in the queue.
- Drop-in hours are subject to change - see calendar below for most up to date drop-ins
- The drop-in queue opens 30 mimutes prior to start time.
- The drop-in queue will be closed once we reach capacity, or 30 minutes prior to the scheduled time, whichever is earlier.
If you want to skip the wait time or if your question is more complex (e.g. application refusals, restoration applications, etc), you may consider the option to book an appointment to meet with an International Student Advisor.
In-Person Drop-In Advising
Burnaby
Drop-In Advising is offered at the International Services for Student Main Office in the Maggie Bentson Centre (MBC 1200) at the following times:
Queue opens: 1:00PM
Queue closes: 3:00PM
Mondays |
1:30 PM - 3:30 PM |
Wednesdays |
1:30 PM - 3:30 PM |
鉂� Note: Monday drop-ins in Burnaby that are cancelled due to statuory holidays will be rescheduled for Tuesday
Surrey
Drop-In Advising is offered in the Surrey Campus Mezzanine infront of Registrar's office at the following times:
| Tuesdays | 1:30 PM - 3:00 PM |
鉂� Note: Surrey Drop-In is cancelled for the following days:
Februrary 4th & 18
Vancouver
Drop-In Advising is offered at Harbour Centre, first floor next to the Registrar's office at the following times:
| Mondays | 2:00 PM - 4:00 PM |
鉂� Note: Vancouver Drop-In is cancelled for the following days:
February 3, 17 & April 21
Lost? Call our Front Desk Office at 778-782-4232 for assistance or visit the Campus Map
Virtual Drop-In Advising
Early morning Virtual Drop-In Advising is offered through Zoom.
| Thursdays | 8:00 AM - 9:30 AM |
Additional Virtual Drop-In will be offered during the week. Please check the calendar below for the most up-to-date schedule.
Troubleshooting Zoom Drop-In
To learn more about 丁香园AV Zoom features, tools, and privacy, please vist this webpage.
鉂� Note: The waiting room will be locked once we reach capacity for the Zoom drop-in session, and you will see the message 鈥淭he meeting has been locked by the host鈥� (see example).
Depending on the number of students in the queue, the waiting room can be locked before the scheduled time. You can connect with us via other advising options.
