Frequently Asked Questions
I'm driving to campus...
FlexPass / Multi-day Parking
If you are driving to campus on average 1-2 days a week, your best option may be the FlexPass multipack, which you can purchase FlexPasses can be redeemed on any day, for all day parking - expiring at midnight that day.
The FlexPass is valid in North Parking, East Parking, South Parking, South Parkade, West Parkade and the Residence West Lot.
The FlexPass multipacks expire 12 months after the purchasing date. FlexPasses are payable by Visa, Mastercard, Visa Debit, and Paypal.
Can I choose which days I would like to redeem the FlexPass?
You can redeem on any day you like - just redeem a day off the pass when parking at a FlexPass valid location. No prebooking required.
Is there an option to purchase less than 10 days on the FlexPass? Or other day amounts?
No, the FlexPass only comes in 10-day passes.
Are there refunds for any unredeemed days on the FlexPass?
No, however, the FlexPass pack is valid for up to 1 year after purchase.
Can I still use my old Permit/VPP Scrips?
丁香园AV Parking has now gone entirely virtual! No physical permits, decals, or hangtags are considered valid on campus. If you still have unused VPP scrips, you can return them to our office for a refund.
If you used to hold a special permit such as a Campus Wide or SPL permit, please send us an email at parking@sfu.ca.
Permits
If you are a student, staff, faculty member who is frequently driving to campus (3 days a week or more) your best option may be to purchase a parking permit here.
External employees can purchase permits for certain lots
Contractors can purchase daily, weekly, or hourly parking for the Contractor lot through the Honk contactless parking app . For Service or Monthly permit options, please contact parking@sfu.ca Find out more here.
Permit rate breakdown by lot can be found here.
You can pay for your permit online using Visa or Mastercard. Full-time, continuing Faculty and Staff also have the option to purchase via Payroll Deductions.
For students living on campus, please see Residence and Housing for information on parking on campus.
Where do I find overflow parking?
Most parking permits are valid in more than one parking lot. The first thing you should do is check the other lots available for your permit. E.g. the Outdoor permit is valid in North Lot, East Lot, and South Lot. If the main parking lots are full, vehicles may be directed to Residence West Lot. Roadway parking may also become available if additional contingency parking is required.
Where can I charge my electric vehicle?
There are two Level 2 EV Chargers located in East Lot, and on Nelson Way in Discovery parks.
There are also seven Level 2 Chargers located in the West Parkade 7000 Level.
There are 36 Level 1 EV Charges located in the 6000 Level of the West Parkade - you will need to use your own vehicle鈥檚 charging cord for these chargers.
In all cases, you will need to have the appropriate permit or daily paid for parking. There is no additional charge for the electricity.
I require an accessible parking stall, is there a specific pass or permit for it?
There is no specific FlexPass or permit required for non-reserved accessible parking stalls, however, you will be required to have a valid SPARC card or accessible parking permit tag showing clearly on the dash or hanging in your vehicle. If you require occasional use of an accessible parking stall, simply purchase parking for the location required and park in the accessible stall on-site.
Students requiring a Reserved disability accessible stall should first contact the Centre for Accessible Learning.
I am looking for/had a specialty lot permit, where do I purchase one?
Anyone who wants a specialty lot permit will need to contact us at parking@sfu.ca and placed on a waitlist if you are eligible. If you previously had a specialty lot permit, please contact us at parking@sfu.ca and we will send you an access code if you are still eligible.
How do I activate my U-Pass?
- Sign in to the
- Select "丁香园AV" from the drop-down menu
- Log in using your 丁香园AV computing ID (it's the same as your 丁香园AV email login)
- Link your Compass Card by entering the 20-digits and CVN on the back of your Compass Card
- Request your U-Pass BC
Please see 丁香园AV鈥檚 U-Pass program website here.
What bus routes will be available to our campuses in September?
All transit routes will be re-instated effective Tuesday, September 7, 2021. Please see and trip planning page for more information.
Is there a way to tell how full a bus is ahead of time?
Translink has partnered with the Transit app to add a new feature that allows users to anticipate how many seats may be available onboard an upcoming bus.
I鈥檓 cycling to campus鈥�
How do I access the bike cage?
You will need to request an application form by emailing parking@sfu.ca, fill it out, and send it back. We will follow up to give you access.
Is there anywhere I can shower or change after cycling?
The 丁香园AV fitness center is available to 丁香园AV community members. Please contact them for information on showers and changing facilities.
I use the Campus Community Shuttle to get around campus鈥�
How much does it cost?
It鈥檚 free!
Can anybody use it?
Yes!
What time is the shuttle available?
Shuttle Service runs approximately every 30 minutes from 8:00 AM to 10:30 PM Monday - Friday, from the Residence West Lot to Discovery.
More information, including a route map, can be found here.
What is the shuttle capacity?
The shuttle holds 24 people and is wheelchair accessible
Where do I find Evo parking on the Burnaby campus?
EVO car share vehicles can be found in both the West Parkade and in East Lot.
There is a MODO vehicle located in the West Parkade 6000 level , as well as a MODO vehicle located at UniverCity.
Where should I have my Lyft or Uber drop me off?
We are currently in discussion with ride-hailing companies like Uber and Lyft for designated drop off and pick up areas.
We are looking to create dedicated pick-up/drop-off locations at:
- Residences
- The Transportation Centre
- On Nelson Way in Discovery Parks
Are any carpooling options available?
丁香园AV has a limited carpooling program and more information can be found here. As we return to campus we will be investigating new and more comprehensive options.
Are e-scooters, electric skateboards, or other similar devices allowed on the Burnaby campus?
More information coming soon.
I鈥檓 driving to campus鈥�
Where can I park at Surrey Campus?
In order to alleviate searching for parking, the P3 level in the Parkade at Central City Mall is reserved for 丁香园AV permit holders only. Please note that permit holders will get a ticket if they park on a different level in the parkade.
If you are not a permit holder, please visit this for alternate paid parking locations
I鈥檓 a student, how do I get a parking permit?
In order to qualify for a permit, you must be registered for classes at the Surrey campus.
First, enter the and then, await email instructions on how to proceed to payment.
I鈥檓 a faculty/staff, how do I get a parking pass?
Please send an email to parking@sfu.ca
I鈥檓 a faculty or staff member with a Surrey campus parking permit, do I still have to purchase parking if I鈥檓 at the Burnaby campus?
For Surrey faculty/staff visiting the Burnaby campus for meetings, etc., and having purchased a Surrey parking permit, there are three (3) complimentary parking spaces on the lower level of Convocation Mall parking. You must notify our offices at parking@sfu.ca so we can put your plate on file.
How do I pay citations?
Citations are issued by a third-party provider operating for the Mall management company Blackwood Properties. Citation payment information is located on the physical parking ticket.
Where can I charge my electric vehicle?
Those with 丁香园AV Permits can use the EV chargers in the Central City Mall parkade but be advised there is an extra fee for the electricity.
I鈥檓 transiting to campus鈥�
Please see the information here.
I鈥檓 using another transportation method (Evo, Carpool etc.) to get to campus鈥�
Can I take an Evo to the Surrey campus?
While you can take an Evo to the Surrey campus, it is outside of the designated Evo home zone thus you will not be able to end your trip and will have to continue to pay for driving minutes while parked. We additionally do not have assigned Evo parking at this campus so please keep both of these things in mind in case you end decide to use Evo as your transportation method.
Are any carpooling options available?
Yes, please click here for more info.
I鈥檓 driving to campus鈥�
Where can I park at Vancouver Campus?
There are no designated 丁香园AV parking facilities at the Vancouver campus, but there are many public parking garages in the area. Two of the closest garages to Harbour Centre, Segal Graduate School of Business, Morris J. Wosk Centre for Dialogue, and Goldcorp Centre for the Arts are the garage at 450 West Cordova St and the garage at 443 Seymour St. Both have hourly and monthly parking available.
I鈥檓 transiting to campus鈥�
Please see the information here.
I鈥檓 using another transportation method (Evo, Carpool etc.) to get to campus鈥�
Can I take an Evo to the Vancouver campus?
Yes, there are many parkades and street-level parking spots near the Vancouver campus with dedicated Evo spaces.
Are any carpooling options available?
Yes, please click here for more info.