Communication & Language
The information and resources listed within this section will help you communicate inclusively and accessibly.
Language and Style Guides
What words, phrases, and/or expressions should I use when communicating about disability? These language and style guides provide best practices for writing inclusively and accessibly.
Quick Tips for Inclusive Communication
Tip #1: Don't make assumptions about someone's disability or assume their accommodation needs.
Just because an individual has disclosed their disability to you, does not necessarily mean that they require specific accommodations that you assume they need. Assumptions are often wrong and asking is always better than assuming.
Tip #2: When communicating with or about an individual, check their preferred language.
People with disabilities are not homogenous. Communication preferences are diverse. When referring to their disability, someone may prefer to use the term 鈥渂lind,鈥� whereas others may refer to themselves as a "person who is blind."
Tip #3: Best practice is to use 鈥減erson with disability鈥�.
Avoid saying 鈥渢hey are a handicapped person,鈥� or 鈥渟he is differently-abled.鈥� Consider saying instead that 鈥渢hey/she are/is a person with a disability.鈥� Some people prefer identity first language and may refer to themselves as a 鈥渄isabled person.鈥� Similarly, identity first language is largely preferred by some sub-communities within the disability community. This difference in preferences makes it all the more important to check in with people about their preferred language.
Tip #4: If you do make a mistake, acknowledge, apologize and move on.
Example in action: Mariah accidentally refers to Jace as handicapped. She proceeds appropriately by following these three steps. Step #1 - Acknowledge: "Jace, I realize that I accidentally referred to you as handicapped. I know that you prefer referring to yourself as a person with a disability." Step #2 - Apologize: "I'm very sorry that I used this term. I will be more cautious in the future." Step #3 - Move on: Mariah exhibits a commitment to learn.
Tip #5: Avoid categorizing individuals.
Example: Terms referring to groups based solely on their disabilities such as "the learning disabled" are inappropriate. Alternatively, "individuals who have learning disabilities" would be an appropriate expression to use.
Tip #6: Avoid language that indicates weakness, such as stricken with/afflicted with/suffers from.
Instead of using terms that suggest weakness, inspiration, or exceptionality based on a person鈥檚 disability alone, try to use neutral terms when referencing people with disabilities.
Tip #7: Best practice for accessible communication includes using plain language.
Using plain language ensures that your audience understands information the first time they read or hear it. Plain language ensures that your audience is focused on the message rather than distracting vocabulary, sentence structure, etc. For more information on plain language and how to use it, explore the following links: