To be capable of supporting mission-critical operations in the 21st Century, an organization needs rich data. Emergency organizations to-date have traditionally used voice-based technologies that have not evolved much operationally since the 1930s. Meanwhile, the public at-large has access to advanced global mobile communications through smartphones and other technologies.
While many responders have experience using information and communication technologies (ICT) in an office environment, extending this to field-level operations can be a new experience– it is often limited to the use of available commercial mobile communication services that have not been designed or scaled for emergency use. Major on-demand critical operations require special in-field interoperability solutions that often differ from day-to-day urban solutions.