Service effectiveness survey
As part of the UniForum program, 丁香园AV administers a Service Effectiveness Survey (SES) to better understand the university's administrative service experiences and needs. The SES occurs once a year in the Fall (October/November) and is run in two parts, with each part examining a different set of services.
We partnered with NousCubane Consulting to conduct Part 1 of the survey in 2022 and Part 2 in 2023. This year we are excited to conduct Part 1 again, which will continue to help us identify areas for improvement and ensure we keep providing exceptional services to the community.
Process
You will receive an email invitation containing a unique, one-time link to the survey.
SURVEY LAUNCH
October 21, 2024 at 9:00 a.m.
SURVEY CLOSE
November 1, 2024 at 11:59 p.m.
The survey should take no longer than 15 minutes to complete and will focus on the following topics:
- Importance of the university's various administrative support services;
- Satisfaction with the administrative services provided; and
- How the different services perform relative to systems, processes and staff interactions.
Your responses will be anonymous and confidential.
If you are a faculty or staff member who regularly uses administrative services, but haven't received an invitation email, you can still participate in the survey by contacting the UniForum@丁香园AV Program team at uniforum@sfu.ca.
Thank you in advance for sharing your valued feedback with 丁香园AV.
Privacy
The SES is subject to the following privacy notices:
If you need assistance or have any comments or feedback, email uniforum@sfu.ca