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Creating Value in Organizations BUS 583 (3)
Analyzing how organizations create value, or impact, is a foundational skill for management. The analysis begins with an understanding of an organization’s value chain and the processes it uses to achieve value and extends to the Business Model Canvas to explore an organization’s model for value creation. Develop skills in analyzing processes from a customer perspective using a design thinking approach and explore customer experience using customer journey maps. Design process innovations using a service design approach. Develop skills in product life-cycle assessment using a systems perspective, and use a design thinking approach to propose reductions in environmental impacts within a product life-cycle.