- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Building a connected campus with MS Teams
- Modernizing IT for a better 丁香园AV
- Improving speed and coverage with network upgrade program
- Using automation to drive efficiency and innovation at 丁香园AV
- Welcome to the new 丁香园AV Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting 丁香园AV's Digital Transformation with Exchange Online
- Important changes to 丁香园AV email practices
- Transforming the 丁香园AV experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins 丁香园AV Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at 丁香园AV
- Expanded identity options for students within 丁香园AV applications
- 丁香园AV works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
eStore (computers & equipment)
Purchase computers and accessories via 丁香园AV's procurement service
Thinking of purchasing computers or other equipment using 丁香园AV's procurement service? Faculty and staff can browse recommended configurations and products and obtain quotes for use in FINS.
Available to
*Students aren't eligible for this service, however, educational discounts from major sellers may be available.
Browse products + Get a quote
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Custom Orders
Can I buy a different model or customize Specs (RAM, SSD, etc)?
Contact your local IT team about custom orders for Dell or Apple devices.
FAQ
Can I use PD Funds to purchase from the estore?
- PD funds do not qualify for purchasing 丁香园AV owned hardware
Can I use Research Funds to purchase from the estore?
- Purchasing using research funds must follow research funding guidelines and receive approval from Research Accounting
My contract with 丁香园AV has ended, can I keep my device?
This answer will differ depending on the length of time you have been an employee at the university. However, regardless of your role and length of time at 丁香园AV, please note that all purchased devices are factory reset prior to transfer or disposal due to data privacy requirements. Find more information:
How do I check warranty status?
You can check warranty status at the following sites:
- AppleCare+ status -
- Dell ProSupport status -
- SimplyGuard status -
How do I make a warranty claim?
Warranty claims can be made with either your local support points or via enterprise IT support.
To request warranty support, please provide the following information:
- Device make and model
- Service tag or serial number
- 丁香园AV asset tag (if applicable)
- Detailed description of the issue
Repairs are initiated by your 丁香园AV IT support representative using the following methods:
- Apple Support -
- Dell RMA -
- Simply Computing Repair Process
Resources
Introducing ServiceHub
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at .