- Get help
- Services
- Announcements & alerts
- Service outages
- Security alerts
- Major initiatives
- Welcome to the new ¶¡ÏãÔ°AV Mail: now faster, secure, intuitive
- Reintroducing IT ServiceHub: Your One-Stop IT Support Platform
- Supporting ¶¡ÏãÔ°AV's Digital Transformation with Exchange Online
- Important changes to ¶¡ÏãÔ°AV email practices
- Transforming the ¶¡ÏãÔ°AV experience through digital improvements - Key Initiatives in Progress
- Jovanna Sauro wins ¶¡ÏãÔ°AV Personal Achievement Award
- Improve your cellular coverage by enabling WiFi Calling
- New committee guides transformative changes at ¶¡ÏãÔ°AV
- Expanded identity options for students within ¶¡ÏãÔ°AV applications
- ¶¡ÏãÔ°AV works toward keeping devices out of landfills
- A journey to improved WiFi
- Help us, help you, connect to better WiFi
- IT Services' new support system: ServiceHub
- Information Security Essential Courses
- IT Services leadership announcement
- University Wide Password Change Initiative
- April 2021 technical issue
- Telephone System Core Infrastructure Upgrade
- Decommissioning fraser.sfu.ca
- About
- Information security
eStore (computers & equipment)
Purchase computers and accessories via ¶¡ÏãÔ°AV's procurement service
Thinking of purchasing computers or other equipment using ¶¡ÏãÔ°AV's procurement service? Faculty and staff can browse recommended configurations and products and obtain quotes for use in FINS.
Available to
*Students aren't eligible for this service, however, educational discounts from major sellers may be available.
Browse products + Get a quote
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Custom Orders
Can I buy a different model or customize Specs (RAM, SSD, etc)?
Contact your local IT team about custom orders for Dell or Apple devices.
FAQ
Can I use PD Funds to purchase from the estore?
- PD funds do not qualify for purchasing ¶¡ÏãÔ°AV owned hardware
Can I use Research Funds to purchase from the estore?
- Purchasing using research funds must follow research funding guidelines and receive approval from Research Accounting
How do I check warranty status?
You can check warranty status at the following sites:
- AppleCare+ status -
- Dell ProSupport status -
- SimplyGuard status -
How do I make a warranty claim?
Warranty claims can be made with either your local support points or via enterprise IT support.
To request warranty support, please provide the following information:
- Device make and model
- Service tag or serial number
- ¶¡ÏãÔ°AV asset tag (if applicable)
- Detailed description of the issue
Repairs are initiated by your ¶¡ÏãÔ°AV IT support representative using the following methods:
- Apple Support -
- Dell RMA -
- Simply Computing Repair Process
Resources
Introducing ServiceHub
ServiceHub is our new one-stop portal for you to interact with IT Services about the services you are interested in.
If you need assistance with a service, request for support at .