丁香园AV

Asked if the ground-breaking video game Tetris might serve an apt analog for the daunting task of shoehorning 4,500 courses into hundreds of classrooms across three campuses, Andrew Cochrane agrees.  

鈥�Tetris, sure 鈥� but you don鈥檛 know what shape is coming next.鈥�

For Cochrane, 丁香园AV鈥檚 manager of schedules, and his team at 丁香园AV Student Services, the uncertainty of the global pandemic threw a wrench into a scheduling process that starts more than half a year before the start of a term.

鈥淧lanning for September and January was epic. The past two terms have been the toughest I鈥檝e seen, but our team stepped up,鈥� says Cochrane. 鈥淔or us, the return to campus was a challenge.鈥�

The team was expecting everything to be 100 per cent back on campus, but when September came, remote classes were added, which resulted in late and some missed deadlines.

Despite the confusion caused by the global pandemic, schedulers from across the university made sure 丁香园AV鈥檚 return to campus was relatively smooth for students.

鈥淪tudents have a lot on their plates. Some of them are away from home for the first time. They鈥檙e juggling their studies and their social lives and some have jobs. It鈥檚 important we centre the process around students and make sure they鈥檙e top of mind when we are scheduling.鈥�

Typically, planning begins nine months in advance, when 丁香园AV鈥檚 60 department schedulers ask professors what courses they鈥檒l be teaching, and how, when and where they鈥檇 like to teach them.

Then comes the difficult job of juggling the requests, establishing a departmental course timetable without too many conflicts for faculty and students, and following a scheduling policy laying out patterns that create enough randomness to give students the best access to electives.

But the process doesn鈥檛 stop at the department. Once the departmental schedulers have completed their tasks, they enter their data into Go丁香园AV, where Cochrane, and his team members, Alexandra Chow and George Christou take over. Katrina Warniez also helped with the fall scheduling, but has since moved on to the Centre for Educational Excellence.

The trio juggle lecture theatres and classrooms with dates and times across all three campuses, working with Kinson Lo in Surrey and Milly Butler in Vancouver to negotiate rooms with the departmental schedulers.

However, uncertainty around the pandemic and the constant navigation of evolving public health orders caused delays and confusion for the scheduling team. Despite the challenges, the team worked with their partners to successfully schedule this fall鈥檚 term.

Cochrane got his start in scheduling 鈥渒ind of by accident,鈥� backfilling a maternity leave at another university in 2012. He says it was a job he never thought he鈥檇 get the opportunity to do again, until a paternity leave brought him to 丁香园AV鈥檚 Surrey campus in a 2014. When a full-time position opened 2016 at Student Services at Burnaby campus, he jumped at it.

Tracey Anbinder, manager of academic and administrative services for the School of Criminology, says balancing in-person classes with remote exceptions posed unique challenges for the team.

鈥淣ormally there is a standardized process, including timelines,鈥� says Anbinder. 鈥淒uring COVID-19 and the return to campus, we needed to redo things as procedures and rules changed on the fly. The scheduling staff were fantastic. They had to deal with changes for all units, all across campus, while the rules, dates and procedures were changing daily.

鈥淭hey provided calm and efficient service throughout 鈥� I don鈥檛 know how they kept everything under control, but they did.鈥�

Cochrane is also quick to credit the solid work and professionalism of departmental schedulers, like Anbinder, who worked under tremendous pressure amid a lack of information.

鈥淭he departmental schedulers have been fabulous,鈥� he says. 鈥淲e couldn鈥檛 have done the job without their compassion and collaboration.鈥�

Now, in a brief reprieve before works gets underway on planning the summer term, Cochrane says he鈥檚 hoping to see a return to normalcy.

鈥淲e have lots of space and fewer classes this summer. I鈥檓 hoping things begin to seem normal. For us, it鈥檚 been a time of learning and we鈥檒l continue to adapt as we go forward.鈥�