丁香园AV

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One of the unsung鈥攐r undersung, if that term exists鈥攈eroes of remote instruction during the COVID-19 pandemic has been IT Services (ITS). The department was instrumental in implementing and supporting the platforms and tools that allowed 丁香园AV鈥檚 learning and teaching community to move its activities online. Recently, we spoke with ITS communications officer Courtney Pederson about the department鈥檚 activities this past year.

It鈥檚 been almost exactly a year since 丁香园AV moved to remote instruction. How did IT Services respond during those first days and weeks?

During the first days of the pandemic, we saw 丁香园AV begin a herculean virtual mass migration. During this time, we quickly identified initiatives that could empower 丁香园AV to work, study and perform research remotely as a new shared and urgent purpose echoed across the 丁香园AV community.

This catalyst accelerated projects from months down to weeks and allowed us to pivot our support points to become 100 percent virtual. The effort was nothing short of devotion. We also knew that as we rallied around the 丁香园AV community, faculty, staff and students were making this transition alongside us.

In many ways, we are still in this mode as 丁香园AV鈥檚 technological custodians.

In the past 12 months, you have introduced or developed a number of tools and platforms to support remote instruction. Could you highlight the most important ones?

Implementing Zoom was an early success for us because it opened a lot of doors for faculty, staff and students who needed to stay connected and engaged while working remotely. At the time, we also knew our current video conferencing tools, such as BlueJeans, lacked the agility 丁香园AV needed to move forward. Zoom was a natural fit as a user-friendly solution that could expand to meet 丁香园AV鈥檚 needs going forward. They were also a great partner to work with during a critical time due to their robust support network. Zoom has quickly grown into 丁香园AV鈥檚 most popular service. 

An unsung hero is also our Canvas LMS [learning management system]. Canvas has always been our powerhouse for remote instruction, so we were active in providing new integrations to help remote learning. Recently, you may have seen our lecture recording system, Mediasite, join Canvas. 

Another early decision was moving our IT computer lab spaces online to support those who didn鈥檛 have access to 丁香园AV software at home. While not as momentous, it does act as a vital lifeline for our community.

During the pandemic, we were also dedicated to unifying all our contact points into a single number and online location. If you ever need to connect with IT Services, you can now call 778.782.8888 (which matches 丁香园AV鈥檚 main 8888 address) or visit .

Which technologies and tools have been used the most by faculty, staff and students?

Canvas and Zoom are our most popular services. For Zoom, 丁香园AV has hosted 813,000 virtual meetings with over 4,000,000 participants in the past year. Within Canvas, we鈥檙e seeing exceptional consistency among students and faculty using the system, with a healthy 11 percent increase in online credit courses being offered. This is encouraging for us, since it affirms that we鈥檙e providing stable services for our community during uncertain times.

Is there an easy way for faculty and staff to find the remote instruction tools and platforms you support and to stay informed about new options?

Absolutely. We have curated web pages that are designed to highlight remote tools at 丁香园AV. 

For instructors, I would recommend exploring . This is a sister site done in collaboration with 丁香园AV鈥檚 Centre for Educational Excellence (CEE) to highlight instructor-specific resources for remote teaching. We also host on-boarding request forms for instructors who would like a one-on-one virtual session with A/V staff for Zoom and more.

I would also encourage everyone to visit our other remote-work overview page at . This page is tailored towards getting faculty, staff and students quickly up to speed for remote work, study or research at 丁香园AV.

What kinds of training do you provide and how can users access that training?

Most of our training is available on demand. Our IT contact points at www.sfu.ca/itservices/help are a terrific way to connect with us. We are also available to connect you to other technical resources at 丁香园AV or provide general Q&A support.

You鈥檝e worked closely with the Centre for Educational Excellence in supporting instructors. Can you describe your collaboration and explain the difference in the kinds of support you provide?

We have a close tag-team relationship with CEE. Our expertise is with technical questions about 丁香园AV services and technology, while CEE is excellent at providing answers to challenging pedagogical questions facing instructors. We work in tandem to remove roadblocks for the 丁香园AV community.

What advice would you give to instructors when it comes to taking advantage of your services for remote instruction?

We recognize that remote teaching presents different challenges and we鈥檙e dedicated to supporting different modes of learning. This year, we will be releasing new services, such as Microsoft Teams, that will more closely bridge the 丁香园AV virtual experience to our on-campus one. As we implement these new services, we will be looking to the 丁香园AV learning and teaching community for guidance and feedback.

We also know that 丁香园AV鈥檚 digital portfolio can be hard to navigate. As we move forward, we鈥檙e working to remove silos and barriers to deliver a more consistent experience. If you are an instructor, I encourage you to explore our online resources and let us know when you notice areas for us to improve.

Last question. What knowledge and expertise have you gained during the pandemic that will influence the way you operate post-pandemic?

Serving the needs of our community is a guidepost we are continually revisiting, and we rally around a One I.S. strategic vision that is designed to bring communities across 丁香园AV together. 

During the pandemic we have had an incredible opportunity to explore an online version of that vision. As 丁香园AV prepares for this fall we will be returning with a community that has developed a strong need for virtual space. As we move forward, we won鈥檛 be returning to normal鈥攚e鈥檒l instead be helping 丁香园AV define a normal 2.0.